Choose a persona
Fictional data. Rebuilt on every deploy.
Five fictional people, one job each. Pick one to see the app as they see it, and switch at any time with the persona menu in the top right.
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Applicant
A resident who applies for a permit and tracks it.
A resident or contractor who needs a permit from the City of Acme.
Starts an application, answers the questions, uploads plans and tracks the permit until it is issued.
Apply for a permit, then follow it on the tracking page.
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Agent Operator
Runs the agents that read and route new applications.
The operations specialist who runs the city’s automated helper agents.
Wakes the agents, runs processing batches, watches results and retries failures. The city administrator decides whether agents stay awake.
Wake the agents and run the next batch.
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Data Steward
Links people and properties so every record matches.
The city records specialist who keeps parcel, address, owner and contractor data trustworthy.
Links new source records to the right master record, resolves duplicates and fixes conflicts so every permit points at the right property and people.
Open the steward queue and work the first case.
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Permit Reviewer
Checks each case and records the decision.
A city plan reviewer in the permit office.
Checks each application against the city rules, asks the applicant for missing information, and approves, denies or issues the permit with a recorded reason.
Open the work queue and review the top application.
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City Administrator
Sets the rules and fees and watches the whole system.
The manager who runs the permit program for the city.
Sets the rules, fees and policies, manages users and roles, and watches operations, audit and community insight.
Open the overview, then try a what if policy scenario.
Watch the 3-minute tour A short video of the app, from the first permit request to the shared record.
First visit? , follow the walkthrough or see the permit life cycle.
Pick a path
Each path is one journey with its own steps and its own guided tour. Every record in the app is fictional.
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Apply as a resident
A resident applies for a fence, checks the application before it is sent and follows it through the City.
4 minutes Steps
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Get the café open
Cedarline Coffee cannot open until its permit is issued, and its owner is recorded three ways in three city systems.
6 minutes Steps
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Run the city
Cafés like Cedarline waited weeks, and the City asks whether to change the commercial fee or the process.
5 minutes Steps
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Before you start
The video, the permit life cycle and the plans for assistants through MCP and for staff screens on a phone.
2 minutes Steps