Permit life cycle
Every status a case can hold, and who can move it.
Statuses and moves
The applicant is filling in the form and has saved it. The City does not see it yet.
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Submit the application leads to Submitted.
By Applicant, Data Steward, in Applicant: City website, Apply.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
0 cases
The applicant has sent the application. The intake checks run next.
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Route to early resolution leads to Needs information.
By Intake agent (automatic), in Intake agent.
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Route to review leads to Ready for review.
By Intake agent (automatic), in Intake agent.
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Run application checks leads to Ready for review.
By Permit Reviewer, in Permit workspace.
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Revert the agent recommendation leads to Under review.
By Permit Reviewer, in Permit workspace.
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Approve, or approve with changes leads to Approved.
By Permit Reviewer, in Permit workspace.
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Deny leads to Denied.
By Permit Reviewer, in Permit workspace.
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Request information leads to Needs information.
By Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
15 cases
Route to early resolution. A blocking finding, or a finding a person must judge.
Route to review. No blocking finding.
Run application checks. Runs the rule checks on the current revision. It reopens any case that is not issued, returned or archived, including an approved or denied one.
Revert the agent recommendation. Needs a pending agent recommendation. The reviewer takes the case over from the agent.
Example: SYN-APP-002
Something is missing, or a finding needs a person’s judgement. The case waits in early resolution.
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Run application checks leads to Ready for review.
By Permit Reviewer, in Permit workspace.
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Advance to review leads to Ready for review.
By Data Steward, in Early resolution queue.
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Return to the applicant leads to Returned.
By Data Steward, in Early resolution queue.
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Answer and resubmit leads to Submitted.
By Applicant, Data Steward, in Applicant: City website, Track.
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Revert the agent recommendation leads to Under review.
By Permit Reviewer, in Permit workspace.
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Correct the application record leads to Submitted.
By Applicant, Data Steward, Permit Reviewer, in Permit workspace.
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Approve, or approve with changes leads to Approved.
By Permit Reviewer, in Permit workspace.
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Deny leads to Denied.
By Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
4 cases
Run application checks. Runs the rule checks on the current revision. It reopens any case that is not issued, returned or archived, including an approved or denied one.
Advance to review. Refused while a current, unwaived blocking finding stands.
Answer and resubmit. Versions the case and keeps the first submission date.
Revert the agent recommendation. Needs a pending agent recommendation. The reviewer takes the case over from the agent.
Correct the application record. Records a new revision. It reopens any case that is not returned or archived, including an issued one.
Example: SYN-APP-621
A reviewer has asked the applicant to change the plans or answers.
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Run application checks leads to Ready for review.
By Permit Reviewer, in Permit workspace.
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Answer and resubmit leads to Submitted.
By Applicant, Data Steward, in Applicant: City website, Track.
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Revert the agent recommendation leads to Under review.
By Permit Reviewer, in Permit workspace.
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Correct the application record leads to Submitted.
By Applicant, Data Steward, Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
0 cases
Run application checks. Runs the rule checks on the current revision. It reopens any case that is not issued, returned or archived, including an approved or denied one.
Answer and resubmit. Versions the case and keeps the first submission date.
Revert the agent recommendation. Needs a pending agent recommendation. The reviewer takes the case over from the agent.
Correct the application record. Records a new revision. It reopens any case that is not returned or archived, including an issued one.
The intake checks are clear. The case waits in the review queue.
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Request revisions leads to Revisions requested.
By Permit Reviewer, in Permit workspace.
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Revert the agent recommendation leads to Under review.
By Permit Reviewer, in Permit workspace.
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Correct the application record leads to Submitted.
By Applicant, Data Steward, Permit Reviewer, in Permit workspace.
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Approve, or approve with changes leads to Approved.
By Permit Reviewer, in Permit workspace.
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Deny leads to Denied.
By Permit Reviewer, in Permit workspace.
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Request information leads to Needs information.
By Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
5 cases
Revert the agent recommendation. Needs a pending agent recommendation. The reviewer takes the case over from the agent.
Correct the application record. Records a new revision. It reopens any case that is not returned or archived, including an issued one.
Example: SYN-APP-619
A reviewer set the agent’s recommendation aside and is reviewing the case in person.
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Run application checks leads to Ready for review.
By Permit Reviewer, in Permit workspace.
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Request revisions leads to Revisions requested.
By Permit Reviewer, in Permit workspace.
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Correct the application record leads to Submitted.
By Applicant, Data Steward, Permit Reviewer, in Permit workspace.
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Approve, or approve with changes leads to Approved.
By Permit Reviewer, in Permit workspace.
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Deny leads to Denied.
By Permit Reviewer, in Permit workspace.
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Request information leads to Needs information.
By Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
9 cases
Run application checks. Runs the rule checks on the current revision. It reopens any case that is not issued, returned or archived, including an approved or denied one.
Correct the application record. Records a new revision. It reopens any case that is not returned or archived, including an issued one.
Example: SYNTH-000573
The reviewer approved the application, with or without conditions. The permit is not issued yet.
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Run application checks leads to Ready for review.
By Permit Reviewer, in Permit workspace.
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Correct the application record leads to Submitted.
By Applicant, Data Steward, Permit Reviewer, in Permit workspace.
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Issue the permit leads to Issued.
By Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
39 cases
Run application checks. Runs the rule checks on the current revision. It reopens any case that is not issued, returned or archived, including an approved or denied one.
Correct the application record. Records a new revision. It reopens any case that is not returned or archived, including an issued one.
Issue the permit. Needs the approved links, the decision, the fee assessment, the payment allocation and reconciliation.
Example: SYNTH-000010
The permit is issued after the fee is assessed, paid and reconciled. It is never archived, but a record correction reopens it.
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Correct the application record leads to Submitted.
By Applicant, Data Steward, Permit Reviewer, in Permit workspace.
More details
394 cases
Correct the application record. Records a new revision. It reopens any case that is not returned or archived, including an issued one.
Example: SYN-APP-007
The reviewer denied the application, with a recorded reason. A new validation reopens it.
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Run application checks leads to Ready for review.
By Permit Reviewer, in Permit workspace.
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Correct the application record leads to Submitted.
By Applicant, Data Steward, Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
115 cases
Run application checks. Runs the rule checks on the current revision. It reopens any case that is not issued, returned or archived, including an approved or denied one.
Correct the application record. Records a new revision. It reopens any case that is not returned or archived, including an issued one.
Example: SYNTH-000002
The City returned the application to the applicant without a review.
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Revert the agent recommendation leads to Under review.
By Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
12 cases
Revert the agent recommendation. Needs a pending agent recommendation. The reviewer takes the case over from the agent.
Example: SYNTH-000111
The applicant withdrew the application. The app has no withdraw action yet; only seeded history holds this status.
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Run application checks leads to Ready for review.
By Permit Reviewer, in Permit workspace.
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Revert the agent recommendation leads to Under review.
By Permit Reviewer, in Permit workspace.
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Correct the application record leads to Submitted.
By Applicant, Data Steward, Permit Reviewer, in Permit workspace.
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Archive leads to Archived.
By City Administrator, in Permit workspace.
More details
21 cases
Run application checks. Runs the rule checks on the current revision. It reopens any case that is not issued, returned or archived, including an approved or denied one.
Revert the agent recommendation. Needs a pending agent recommendation. The reviewer takes the case over from the agent.
Correct the application record. Records a new revision. It reopens any case that is not returned or archived, including an issued one.
Example: SYNTH-000058
The City closed the case. A restore returns it to the status it held.
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Restore leads to the status it held before.
By City Administrator, in Permit workspace.
More details
8 cases
Restore. Returns the case to the status it held before it was archived.
Example: SYNTH-000020