Who can do this: Data Steward. Pick the person to act as them from Demo controls.

Go to Data issues

1. Open "Data issues" in the left menu. The queue starts on the tasks that need a person.
2. Search with "Search records". The search travels in the address of the page, so the queue can be sent to a colleague.
3. Open "More filters" to narrow the queue by record type or by source, then click "Apply filters". The count beside each filter covers the same tasks as the rows.
4. Open a task. Its summary names the record, the source, the status and the next step before the comparison.
5. Read the "Muse guide" panel above the task. It answers from saved words: "Saved guidance."
6. Open "Source records" to see what each source system sent. Each row names the one action its link state asks for, such as "Review match".
7. Open "Activity" to see who acted, what was recorded and when.
8. Open "More tools" in the left menu, then "Intake queue", to see the cases the City has in front of it. Every case names its next step. "Process selected with agent" is off for this role, because an Agent Operator wakes the agent and runs it.
9. Open "More tools", then "Early resolution", to see the cases that wait for a person, grouped by the finding that puts them there.

What you get: Every decision is recorded with its evidence, and the queue, the source records and the activity show what happened next.

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